Terms and Conditions

We strongly advise all clients to book exclusively with authorized tour operators. Always request proof of a valid license from companies offering packages or individual tourist services.

In Emilia Romagna, only licensed travel agencies are authorized to organize tourist packages or resell individual tourist services. Booking with unauthorized companies may result in unprotected services and potential financial losses. Always ensure that you are dealing with a certified operator.

Modenatur is a licenced tour operator since 1998.

Technical organization:
Wiligelmo by Modenatur S.c.a.r.l.
Via Scudari n.10, 41121 Modena – Italy

VAT No: 02374350367
Rea: 285204

Tel: +39 059 220022 | Fax: +39 059 2032688 | info@modenatur.it | www.modenatur.it

Authorization: Province of Modena No. 92 issued on October 12, 1998

Professional liability insurance policy: 1/2296/319/107177501 by UNIPOL SAI.
Guarantee Fund: Tua Assicurazioni Policy No. 4032151200085

CONTENTS OF THE TOURIST PACKAGE SALE CONTRACT
An integral part of the travel contract includes, in addition to the following general conditions, the description of the tourist package contained in the catalog or separate travel program, as well as the booking confirmation of the services requested by the traveler, along with the documents referred to in Article 36, paragraph 8 of the Tourism Code. When the contract is brokered by a travel agency, the booking confirmation will be sent by the Tour Operator to the Travel Agency, acting as an agent for the Traveler, who will have the right to receive it from the latter. By signing the purchase proposal for the tourist package, the Traveler expressly declares to have understood and accepted, for themselves and for those for whom they request the all-inclusive service, both the travel contract as regulated herein, the warnings contained therein, and these general conditions.

LEGAL SOURCES
The sale of tourist packages, including services provided both domestically and internationally, is governed by Articles 32-51 novies of Legislative Decree no. 79 of May 23, 2011 (the so-called "Tourism Code," hereafter referred to as the CdT), as currently amended by Legislative Decree no. 62 of June 6, 2018, implementing EU Directive no. 2015/2302, as well as by the provisions of the Civil Code regarding transportation, service contracts, and agency, where applicable, and by the Navigation Code (Royal Decree no. 327 of March 30, 1942).
ADMINISTRATIVE REGULATIONS
The organizer and the selling agency of the tourist package, to which the traveler addresses, must be authorized to carry out their respective activities under the current legislation.
Before the contract is concluded, the organizer and the seller disclose to third parties the details of the insurance policy covering risks arising from professional liability, as well as the details of the guarantee against the risks of insolvency or bankruptcy of the organizer and the seller, each to the extent of their competence, for the return of the amounts paid or the repatriation of the traveler to the place of departure.
DEFINITIONS (ART. 33 CdT)
For the purposes of this contract, the following definitions apply:
a) Traveler: anyone who intends to conclude or enter into a contract or is authorized to travel under an organized tourism contract;
b) Professional: any public or private individual or legal entity who, in the context of their commercial, industrial, artisanal, or professional activity, acts in organized tourism contracts, also through another person acting on their behalf or in their name, as an organizer, seller, professional facilitating linked travel services, or provider of tourist services, in accordance with the current legislation;
c) Organizer: the professional who combines and sells or offers for sale packages, either directly or through or together with another professional;
d) Seller: the professional other than the Organizer who sells or offers for sale combined packages created by an organizer.
DEFINITION OF TOURIST PACKAGE (ART. 33, paragraph 1, no. 4, letter c) CdT)
A tourist package is defined as the "combination of at least two different types of tourist services for the same trip or holiday, if at least one of the following conditions is met:
such services are combined by a single professional, even at the request of the traveler or following their selection, before a single contract is concluded for all services;
such services, even if concluded with separate contracts with individual providers of tourist services, are:
2.1) purchased at a single point of sale and selected before the traveler consents to payment;
2.2) offered, sold, or invoiced at an inclusive or total price;
2.3) advertised or sold under the denomination "package" or similar denomination;
2.4) combined after the conclusion of a contract whereby the professional allows the traveler to choose from a selection of different types of tourist services, or purchased from distinct professionals through connected online booking processes where the traveler's name, payment details, and email address are transmitted from the professional with whom the first contract is concluded to one or more professionals, and the contract with the latter is concluded no later than 24 hours after the confirmation of the booking of the first tourist service.
PRE-CONTRACTUAL INFORMATION TO THE TRAVELER (ART. 34 CdT)
Before concluding the tourist package contract or corresponding offer, the organizer and, if applicable, the seller, when the package is sold through them, provide the traveler with the relevant standard information form as specified in Annex A, Part I or Part II of the CdT, as well as the following information:
a) The main characteristics of the travel services, such as:
the travel destination(s), the itinerary, and the length of stay with corresponding dates, and if accommodation is included, the number of nights covered;
the means, characteristics, and categories of transport, the departure and return dates and times, stopover points, and connections; if the exact schedule is not yet set, the organizer and, if applicable, the seller, will inform the traveler of the approximate departure and return times;
the location, main features, and, where applicable, the tourist classification of the accommodation according to the regulations of the destination country;
the meals provided;
the visits, excursions, or other services included in the agreed total package price;
tourist services provided to the traveler as part of a group, and, if applicable, the approximate size of the group;
the language in which the services are provided;
whether the trip or holiday is suitable for people with reduced mobility, and on request of the traveler, precise information on the suitability of the trip or holiday considering their needs;
b) the commercial name and geographical address of the organizer and, where applicable, of the seller, their telephone numbers, and email addresses;
c) the total price of the package, including taxes and any additional fees, duties, or other costs, including administrative fees and handling charges, or, where these cannot be reasonably calculated before the contract is concluded, an indication of the type of additional costs the traveler may still have to bear;
d) the payment terms, including any amount or percentage of the price to be paid as a deposit and the timetable for paying the balance, or the financial guarantees the traveler is required to pay or provide;
e) the minimum number of people required for the package, and the deadline of Article 41, paragraph 5, letter a) before the start of the package for the possible termination of the contract if the minimum number is not reached;
f) general information concerning passport and visa requirements, including approximate timeframes for obtaining visas, and health formalities for the destination country;
g) information about the traveler’s right to withdraw from the contract at any time before the start of the package, subject to payment of appropriate withdrawal fees, or, where applicable, the standard withdrawal fees requested by the organizer under Article 41, paragraph 1 CdT;
h) information on optional or mandatory insurance policies covering the costs of unilateral withdrawal from the contract by the traveler, or covering assistance, including repatriation, in case of accident, illness, or death;
i) the details of the coverage referred to in Article 47, paragraphs 1, 2, and 3 CdT.
For tourist package contracts referred to in Article 33, paragraph 1, letter d), concluded by telephone, the organizer or professional provides the traveler with the standard information referred to in Annex A, Part II, of this decree, as well as the information referred to in paragraph 1.
CONCLUSION OF THE TOURIST PACKAGE CONTRACT (ART. 36 CdT)
The proposal for the sale of a tourist package must be drawn up on a special contractual form, if applicable, electronically or otherwise on a durable medium, completed in its entirety and signed by the client, who will receive a copy. The acceptance of the proposal for the sale of the tourist package is considered perfected, and the contract concluded, only when the organizer sends the relevant confirmation, including by electronic means, to the traveler through the selling Travel Agency, which will ensure delivery to the traveler. The information relating to the tourist package not contained in the contractual documents, brochures, or other written means of communication will be provided by the organizer, in compliance with its obligations under Article 36, paragraph 8, CdT, before the start of the journey.
Special requests for the provision and/or execution of certain services included in the tourist package, such as the need for assistance at the airport for persons with reduced mobility, special meal requests on board or at the accommodation, must be made at the time of booking and be subject to a specific agreement between the Traveler and the Organizer, through the Travel Agency acting as agent.
In the case of contracts negotiated outside commercial premises, the traveler has the right to withdraw from the tourist package contract within a period of five days from the conclusion of the contract or from the date on which they receive the contractual conditions and preliminary information if later, without penalty and without giving any reason. In cases of offers with prices significantly lower than current offers, the right of withdrawal is excluded. In the latter case, the organizer documents the price variation adequately highlighting the exclusion of the right of withdrawal (Article 41, paragraph 7, CdT).
PAYMENTS
Unless otherwise indicated in the pre-contractual information or the contract, at the time of signing the purchase proposal for the tourist package, the following must be paid:
a) the registration or handling fee (see art. 8);
b) a deposit of the price of the tourist package published in the catalog or the package quotation provided by the Organizer. The balance must be paid by the deadline set by the Tour Operator in its catalog or in the booking confirmation of the requested service/tourist package;
For bookings made after the date indicated as the final deadline for payment, the full amount must be paid at the time of signing the purchase proposal;
Failure to pay the amounts referred to above by the established dates, as well as the failure to remit to the Tour Operator the sums paid by the Traveler to the selling Agency, subject to any actions of guarantee under Article 47 CdT against the latter, constitutes an express termination clause under Article 1456 of the Civil Code that results in the termination of the contract by operation of law through simple written communication, by fax or email, to the selling Agency or to the traveler's domicile, even electronic, if provided. Payment is considered made when the sums reach the organizer directly from the traveler or through the intermediary Travel Agency chosen by the traveler.
PRICE (ART. 39 CdT)
The price of the tourist package is determined in the contract, with reference to what is indicated in the catalog or out-of-catalog program and any subsequent updates of the same catalogs or out-of-catalog programs, or on the Operator's website.
After the conclusion of the tourist package contract, prices may be increased as indicated by the Organizer, up to a maximum of 8% only if the contract expressly provides for it and specifies that the traveler has the right to a corresponding price reduction, as well as the methods for calculating the price adjustment. In this case, the traveler has the right to a price reduction corresponding to a decrease in the costs referred to in paragraph 2, letters a), b), and c), that occur after the conclusion of the contract and before the start of the package.
Price increases are possible exclusively as a result of changes concerning:
a) the price of passenger transport in relation to the cost of fuel or other energy sources;
b) the level of taxes or fees on the services included in the contract imposed by third parties not directly involved in the execution of the package, including landing, disembarkation, and embarkation fees at ports and airports;
c) the exchange rates relevant to the package.
If the price increase referred to in this article exceeds 8% of the total package price, the provisions of Article 40, paragraphs 2, 3, 4, and 5 CdT apply.
A price increase, regardless of its amount, is possible only if the organizer clearly and precisely communicates it on a durable medium, together with the justification for such an increase and the method of calculation, at least twenty days before the start of the package.
In case of a price reduction, the organizer has the right to deduct actual administrative and management expenses from the refund due to the traveler, which must be proven upon request by the traveler.
MODIFICATION OR CANCELLATION OF THE TOURIST PACKAGE BEFORE DEPARTURE (ART. 40 CdT)
Before the start of the package, the organizer cannot unilaterally change the contract conditions other than the price under Article 39, unless such right has been reserved in the contract and the change is of minor importance. The organizer communicates the change to the traveler clearly and precisely on a durable medium.
If, before the start of the package, the organizer is forced to significantly change one or more main characteristics of the travel services referred to in Article 34, paragraph 1, letter a), or cannot meet the specific requests referred to in Article 36, paragraph 5, letter a), or proposes to increase the price of the package by more than 8% under Article 39, paragraph 3, the traveler, within a reasonable period specified by the organizer, can accept the proposed change or withdraw from the contract without paying any withdrawal fees. In case of withdrawal, the organizer may offer the traveler a substitute package of equivalent or superior quality.
The organizer informs the traveler, without undue delay, clearly and precisely on a durable medium:
a) of the proposed changes referred to in paragraph 2 and their impact on the price of the package under paragraph 4;
b) of a reasonable period within which the traveler must inform the organizer of their decision under paragraph 2;
c) of the consequences of the traveler's failure to respond within the period specified in letter b) and of any substitute package offered and its price.
If the changes to the tourist package contract or the substitute package referred to in paragraph 2 result in a package of lower quality or cost, the traveler is entitled to an appropriate price reduction.
In case of withdrawal from the tourist package contract under paragraph 2, if the traveler does not accept a substitute package, the organizer refunds, without undue delay and in any case within fourteen days from the withdrawal, all payments made by or on behalf of the traveler, and the provisions of Article 43, paragraphs 2, 3, 4, 5, 6, 7, 8 CdT apply.
TRAVELER WITHDRAWAL (ART. 41 CdT)
The traveler may withdraw from the tourist package contract at any time before the start of the package, reimbursing the organizer for the expenses incurred, which are reasonable and justifiable, the amount of which the organizer will provide to the traveler upon request.
The tourist package contract may provide for reasonable standard withdrawal fees, calculated based on the time of withdrawal from the contract, expected cost savings, and anticipated revenues from the reallocation of the tourist services.
In the absence of standard withdrawal fees, the amount of withdrawal fees corresponds to the package price minus the cost savings and revenues derived from reallocating the tourist services.
In case of unavoidable and extraordinary circumstances occurring at the destination or in its immediate vicinity and having a substantial impact on the execution of the package or on the transport of passengers to the destination, the traveler is entitled to withdraw from the contract before the start of the package, without paying withdrawal fees, and to a full refund of payments made for the package, but is not entitled to additional compensation.
The organizer may withdraw from the tourist package contract and offer the traveler a full refund of payments made for the package, but is not required to pay additional compensation if:
a) the number of people enrolled in the package is less than the minimum specified in the contract, and the organizer notifies the traveler of the withdrawal within the deadline set in the contract, and in any case, no later than twenty days before the start of the package in the case of trips lasting more than six days, seven days before the start of the package in the case of trips lasting between two and six days, or forty-eight hours before the start of the package in the case of trips lasting less than two days;
b) the organizer is unable to perform the contract due to unavoidable and extraordinary circumstances and notifies the traveler of the withdrawal without undue delay before the start of the package.
The organizer proceeds with all refunds required under paragraphs 4 and 5 or, with regard to the provisions of paragraphs 1, 2, and 3, refunds any payments made by or on behalf of the traveler for the package after deducting reasonable costs, without undue delay and in any case within fourteen days of withdrawal. In the cases referred to in paragraphs 4 and 5, the termination of contracts functionally linked with third parties is determined.
SUBSTITUTIONS AND TRANSFER OF THE TOURIST PACKAGE TO ANOTHER TRAVELER (ART. 38 CdT)
The traveler, upon giving prior notice to the organizer on a durable medium within and no later than seven days before the start of the package, may transfer the tourist package contract to a person who meets all the conditions for enjoying the service.
The transferor and the transferee of the tourist package contract are jointly liable for the payment of the balance of the price and any rights, taxes, or other additional costs, including administrative and handling fees resulting from such transfer.
The organizer informs the transferor of the actual transfer costs, which must not be unreasonable and must not exceed the costs actually incurred by the organizer as a result of the transfer of the tourist package contract, and provides the transferor with proof of the rights, taxes, or other additional costs resulting from the transfer of the contract.
In any case, the Traveler requesting a change to an already confirmed booking, provided the request does not constitute a contractual innovation and its implementation is possible, will pay the Tour Operator, in addition to the costs resulting from the change itself, a fixed lump-sum fee.
TRAVELERS' OBLIGATIONS
During negotiations and in any case before the conclusion of the contract, the Traveler is provided with written general information concerning passports and visas and health formalities necessary for departure.
For the regulations regarding the departure of minors, reference is expressly made to what is indicated on the website of the State Police. It should be noted that minors must have a valid personal document for international travel, such as a passport or, for EU countries, an identity card valid for international travel. For the departure of minors under the age of 14 and the departure of minors requiring authorization issued by the Judicial Authority, the prescriptions indicated on the State Police website must be followed http://www.poliziadistato.it/articolo/191/.
Travelers must, in any case, obtain the corresponding information through their diplomatic representations and/or respective official government information channels. In any case, travelers should verify this information with the competent authorities (for Italian citizens, the local Questure or the Ministry of Foreign Affairs through the website www.viaggiaresicuri.it or the Telephone Operational Center at 06.491115) before departure. Failing such verification, no liability for the failure to depart by one or more travelers may be attributed to the selling agency or the organizer.
Travelers must, in any case, inform the seller and the organizer of their citizenship when booking the tourist package or service and, at the time of departure, ensure they are definitively in possession of vaccination certificates, personal passports, and all other documents valid for all countries included in the itinerary, as well as residence visas, transit visas, and health certificates where required.
In addition, to assess the socio-political, health, and other relevant information concerning the destination countries and, therefore, the objective usability of the purchased or to-be-purchased services, the traveler must obtain official general information from the Ministry of Foreign Affairs, published on the Farnesina's institutional website www.viaggiaresicuri.it.
The above information is not included in the TO's catalogs, either online or in print, as they contain general descriptive information as indicated in the information brochure and not temporally variable information. Therefore, it must be obtained by Travelers. Travelers must also comply with the rules of normal prudence and diligence and those specific to the countries of destination of the trip, with all the information provided by the organizer, as well as with the regulations and administrative or legislative provisions relating to the tourist package. Travelers will be held liable for all damages that the organizer and/or seller may suffer due to their failure to comply with the obligations above, including the costs necessary for their repatriation.
The organizer or seller who has paid compensation or granted a price reduction, or paid damages or complied with other obligations imposed by law, has the right of recourse against those responsible for the circumstances or events from which the compensation, price reduction, damages, or other obligations arose, including those responsible for providing assistance and accommodation services under other provisions, in the case that the traveler is unable to return to the departure point. The organizer or seller who has compensated the traveler is subrogated, up to the amount of compensation paid, to all the traveler's rights and actions against third parties responsible; the traveler provides the organizer or seller with all documents, information, and elements in their possession necessary for the exercise of the right of subrogation (art. 51 quinquies CdT).
ORGANIZER'S LIABILITY (ART. 42 CdT)
The Organizer is responsible for the execution of the tourist services provided for in the tourist package contract, regardless of whether these tourist services are to be performed by the organizer itself, its auxiliaries, or agents acting in the exercise of their functions, by third parties whose services it utilizes, or by other tourist service providers, pursuant to Article 1228 of the Civil Code.
The traveler, pursuant to Articles 1175 and 1375 of the Civil Code, informs the Organizer, directly or through the seller, without undue delay, taking into account the circumstances of the case, of any lack of conformity detected during the performance of a tourist service provided for in the tourist package contract.
If one of the tourist services is not performed as agreed in the tourist package contract, the Organizer remedies the lack of conformity unless this is impossible or excessively expensive, taking into account the extent of the lack of conformity and the value of the tourist services affected by the lack. If the Organizer does not remedy the defect, Article 43 applies.
Without prejudice to the exceptions referred to in paragraph 3, if the Organizer does not remedy the lack of conformity within a reasonable period set by the traveler in relation to the duration and characteristics of the package, the traveler may remedy the defect personally and request reimbursement of the necessary, reasonable, and documented expenses; if the Organizer refuses to remedy the lack of conformity or if it is necessary to remedy it immediately, it is not necessary for the traveler to specify a deadline.
If a lack of conformity, pursuant to Article 1455 of the Civil Code, constitutes a significant breach of the tourist services included in a package and the Organizer has not remedied it within a reasonable period set by the traveler in relation to the duration and characteristics of the package, with the complaint made pursuant to paragraph 2, the traveler may, without incurring costs, terminate the tourist package contract immediately or, if applicable, request, under Article 43, a price reduction, without prejudice to the possibility of claiming damages. In case of contract termination, if the package included passenger transport, the Organizer also provides for the return of the traveler with equivalent transportation without undue delay and without additional costs for the traveler.
Where it is impossible to ensure the traveler's return, the Organizer bears the costs of necessary accommodation, where possible of an equivalent category as provided for in the contract, for a period not exceeding three nights per traveler or for a longer period as may be provided by the European Union regulations applicable to the relevant means of transport.
The limitation of the costs referred to in paragraph 6 does not apply to people with reduced mobility, as defined in Article 2, paragraph 1, letter a), of Regulation (EC) no. 1107/2006, and their companions, pregnant women, unaccompanied minors, and people in need of specific medical assistance, provided that the Organizer has been notified of their particular needs at least forty-eight hours before the start of the package. The Organizer may not invoke unavoidable and extraordinary circumstances to limit liability under this paragraph if the transport service provider cannot invoke the same circumstances under applicable European Union regulations.
If, due to supervening circumstances not attributable to the Organizer, it is impossible to provide a substantial part, by value or quality, of the combination of the tourist services agreed in the tourist package contract, the Organizer offers, at no additional cost to the traveler, suitable alternative solutions of equivalent or superior quality, where possible, to those specified in the contract, so that the package can continue, including the possibility that the traveler may return to the place of departure as agreed. If the proposed alternative solutions result in a package of lower quality than that specified in the tourist package contract, the Organizer grants the traveler an appropriate price reduction.
The traveler may reject the proposed alternative solutions only if they are not comparable to what was agreed in the tourist package contract or if the price reduction granted is inadequate.
If it is impossible to provide alternative solutions, or the traveler rejects the proposed alternative solutions, in accordance with paragraph 8, the traveler is entitled to a price reduction. In the event of a breach of the obligation to offer under paragraph 8, paragraph 5 applies.
Where, due to supervening circumstances not attributable to the Organizer, it is impossible to ensure the traveler's return as agreed in the tourist package contract, paragraphs 6 and 7 apply.
SELLER'S LIABILITY (ARTS. 50 - 51 quater CdT)
The Seller is responsible for the performance of the mandate conferred by the traveler with the travel mediation contract, regardless of whether the performance is rendered by the seller itself, its auxiliaries, or agents acting in the exercise of their functions, or by third parties whose services it utilizes, and the fulfillment of the obligations assumed must be assessed with regard to the diligence required for the performance of the corresponding professional activity.
The Seller is not responsible for booking errors attributable to the traveler or due to unavoidable and extraordinary circumstances.
The traveler's right to compensation for damages related to the Seller's liability is time-barred two years after the date of the traveler's return to the place of departure.
LIMITATION OF LIABILITY (ART. 43, paragraph 5)
The tourist package contract may provide for the limitation of the compensation owed by the organizer, except for personal injury or damage caused intentionally or through negligence, provided that such limitation is not less than three times the total price of the package.
The right to compensation for personal injury is time-barred three years after the date of the traveler's return to the place of departure or for the longer period provided for compensation for personal injury by the regulations governing the services included in the package.
POSSIBILITY OF CONTACTING THE ORGANIZER THROUGH THE SELLER (ART. 44 CdT)
The Traveler may address messages, requests, or complaints regarding the performance of the package directly to the Seller through whom they purchased it, who will promptly forward such messages, requests, or complaints to the Organizer.
For the purposes of complying with time limits or periods of limitation, the date on which the seller receives messages, requests, or complaints referred to in paragraph 1 is considered the date of receipt by the Organizer as well.
DUTY OF ASSISTANCE (ART. 45 CdT)
The organizer provides appropriate assistance without delay to the traveler in difficulty, even in the circumstances referred to in Article 42, paragraph 7 CdT, particularly by providing relevant information regarding health services, local authorities, and consular assistance and assisting the traveler in making remote communications and helping them find alternative tourist services.
The organizer may require the payment of a reasonable cost for such assistance if the problem is intentionally caused by the traveler or through their fault, within the limits of the actual costs incurred.
INSURANCE AGAINST CANCELLATION EXPENSES AND REPATRIATION (ART. 47, paragraph 10 CdT)
If not expressly included in the price, it is possible and advisable to take out, at the time of booking and through the Seller, special insurance policies covering expenses arising from the cancellation of the package, accidents and/or illnesses that cover repatriation expenses, and the loss and/or damage of luggage. Rights arising from insurance contracts must be exercised by the traveler directly against the Insurance Companies providing the policies, under the conditions and with the procedures specified in the policies, as stated in the policy conditions published in catalogs or displayed in brochures made available to Travelers at the time of departure.
ALTERNATIVE DISPUTE RESOLUTION MECHANISMS (ART. 36, paragraph 5, letter g) CdT)
The organizer may propose to the traveler – in the catalog, in documentation, on its website, or in other forms – methods of alternative dispute resolution (ADR) for any disputes arising, under Legislative Decree 206/2005. In such cases, the organizer will indicate the type of alternative resolution proposed and the effects of such adherence.

20. TRAVELER PROTECTION (ART. 47 CdT)

The organizer and the seller established in the national territory are covered by a civil liability insurance contract in favor of the traveler for compensation for damages resulting from the violation of their respective obligations assumed with their respective contracts.
Tourist package contracts are supported by insurance policies or bank guarantees or issued by the Funds referred to in paragraph 3 of Article 47 of the CdT, which, for trips abroad and trips within a single country, including trips in Italy, in cases of insolvency or bankruptcy of the organizer or seller, guarantee, without delay at the traveler's request, the refund of the amount paid for the package and the immediate repatriation of the traveler if the package includes the traveler's transport, as well as, if necessary, the payment of board and lodging before repatriation. The guarantee is effective, adequate to the business volume, and covers reasonably foreseeable costs, the amounts of payments made by or on behalf of travelers concerning packages, taking into account the duration of the period between deposits and final payment and the completion of packages, as well as the estimated cost of repatriation in cases of insolvency or bankruptcy of the organizer or seller.
Travelers benefit from protection in case of insolvency or bankruptcy of the organizer or seller regardless of their place of residence, the place of departure, or the place where the package is sold, and regardless of the Member State in which the entity responsible for providing protection in case of insolvency or bankruptcy is established.
In the cases provided for in paragraph 2, as an alternative to refunding the price or immediate repatriation, the continuation of the package may be offered to the traveler under the provisions of Articles 40 and 42 CdT.

21. OPERATIONAL CHANGES
Given the long lead times with which catalogs containing information on service use modalities are published, it is noted that the flight schedules and routes indicated in the acceptance of the service purchase proposal may be subject to changes, as they are subject to subsequent validation. To this end, the traveler must confirm the services with their Travel Agency before departure. The Organizer will inform passengers of the actual carrier's identity in a timely manner and under the conditions provided for by Article 11 of Regulation (EC) 2111/2005.

22. Information pursuant to Article 13 of Legislative Decree 196/2003 and Article 13 of Regulation (EU) 2016/679
Pursuant to Article 13 of Legislative Decree 196/2003 ("Privacy Code") and Article 13 of Regulation (EU) 2016/679, containing provisions for the protection of individuals and other subjects regarding the processing of personal data, we wish to inform you that the personal data you provide will be processed in compliance with the aforementioned legislation and the confidentiality obligations to which the undersigned Company is subject.

23. MANDATORY DISCLOSURE PURSUANT TO ARTICLE 17 OF LAW NO. 38/2006
"Italian law punishes crimes related to child prostitution and pornography, even if committed abroad, with imprisonment."

INDIVIDUAL TOURIST SERVICES AND LINKED TRAVEL SERVICES

Contracts that offer only transport services, only accommodation services, or any other separate tourist service do not constitute a travel organization or tourist package as defined by law. These services are not covered by the protections provided by the Tourism Code, and the contractual terms of the individual provider will apply. The responsibility for the correct fulfillment of the contract lies with the service provider. In the case of linked travel services, the traveler is protected by a mechanism designed to refund payments made for services not provided due to the insolvency of the professional who received the traveler’s payments. This protection does not cover refunds in the event of the insolvency of the specific service provider.